ISO 9001:2015 Certification
🏅 ISO 9001:2015 Certification
Quality Management System Certification
The Grama Panchayat has obtained the internationally recognized ISO 9001:2015 (Quality Management System) certification to ensure the quality of its services. This international recognition was awarded to the Panchayat as part of an initiative implemented through the Kerala Institute of Local Administration (KILA) to make the services of Local Self-Government Institutions more efficient and citizen-friendly.
The ISO 9001:2015 certification helps ensure quality, transparency, accountability, and timely service delivery in the administrative services of the Panchayat.
Key Benefits of the Certification
✔ Improved and faster service delivery
✔ Greater accuracy and efficiency in file processing
✔ Timely response to applications
✔ Transparency and accountability in citizen services
✔ Faster access to information through a digital record management system
✔ Office operations in compliance with quality standards
✔ An effective grievance redressal mechanism for the public
✔ Enhanced employee efficiency and service quality
✔ Systems for continuous quality improvement
✔ Comprehensive citizen surveys and public feedback mechanisms
ISO 9001:2015 certification is a significant milestone in making the administrative services of the Grama Panchayat more modern, transparent, and citizen-centric.